The impact of room service on hotels is a management problem since it affects the flow of food and beverage services in hotels that offer room service as well as the burden it places on staff and hotels that do not have kitchen facilities.
Le Room Service aims to improve the hotel offer and increase sales by making room service itself more attractive, adding value to the hotel sector. You’ll discover their secrets and learn about their experience in the Eatable Adventures Acceleration Program as you read on.
How do you manage to add value to the hotel sector from Le Room Service? What are the services you offer?
Le Room Service is a company specialized in outsourcing the F&B service of hotel rooms, apart-hotels and tourist apartments.
We were born in 2017 with the aim of revolutionizing the hospitality sector by offering the cost-effective alternative to room service through operational innovation and specialization in gastronomic trends. As of today, we operate with more than 300 Hotel establishments among which stand out groups such as Meliá, NH, Vincci, Iberoestar, Turim or Barceló in Seville, Madrid, Barcelona and Lisbon.
We focus on bringing value to the hotel sector in 5 aspects: improved profitability, new customer experience, disruptive concept, standardization of processes and increased valuation, allowing hotels to focus on their core business.
Why did you decide to join EA’s Acceleration Program?
At that time we were in a very early stage of the project, but we already had the first positive results that validated the viability of the business model.
We saw Eatable Adventures as a great opportunity to introduce my company to the startup ecosystem and exponentially accelerate its growth. Additionally, being able to rely on corporate mentors from Grupo Meliá and Banco Sabadell increased the chances of success.
How has Eatable Adventures helped you achieve your goals?
Eatable Adventures helped us in different ways to professionalize our project.
Firstly, we had an initial mentoring phase where we drew up a medium-term plan, set goals and followed up on them. As part of this plan, Le Room Service aimed to obtain an investment round for national expansion, which later culminated in the opening of its second location (after Seville), Madrid.
Secondly, Eatable Adventures opened doors for us through its network of contacts. With partners like Meliá as well as with investment funds and angel investors. Thanks to all this, we got our first round of investment at the end of the program.
What is the most valuable advice José Luis has given you during our Acceleration Program?
First of all, we would like to thank José Luis for his involvement and trust in the Le Room Service project. He has always followed our evolution very closely, offering, from his experience, the impulse and stimulus that the startup required in each phase.
More than a specific advice, we keep his mentality to think big, eliminating the barriers that we could have and transmitting the limitless scalability that our project has.
How do you see Le Room Service in the medium/long term?
At the moment we are immersed and focused on our international expansion, we have just opened in Lisbon and we are working on future openings in Berlin and Paris. We have outlined an ambitious expansion plan and, in the next 3 years we want to be offering our services in the main European capitals.
In addition, we are also growing horizontally in services; we no longer only offer Room Service, but we are now a more comprehensive solution for Food & Beverage departments. We have the possibility to complete the hotel’s offer with breakfast, events or lobby services.
We are also rebranding to adapt to the new positioning that the business requires at this stage. Using our new exclusive packaging, we can operate without barriers in 5-star hotels and raise the brand’s perception.
There are many changes happening right now, and we are determined to successfully navigate them. Among other things, we owe our success to the experience and know-how acquired over the years and to the invaluable support provided by Eatable Adventures.
Get to know more of our Alumni here.